News: Do you find the exasperating notification “Unable to lock ticket – this listing is being transacted by another customer” on Ticketek Marketplace bothersome? You’re not the only one facing this challenge. Numerous Ticketek users have come across this issue, but fear not – there are remedies at your disposal. In this extensive guide, we will explore the intricacies of this prevalent problem and present a variety of effective approaches to assist you in overcoming the annoyance and obtaining the tickets you desire.

Solutions to Resolve the Issue

1. Check Your Timezone Settings

At times, the “unable to lock ticket” issue may arise due to incorrect timezone settings. To verify and rectify your timezone configurations, adhere to the following steps:

• For Windows 10:
  • Select the lower right corner of your desktop, where the time and date are displayed.
  • Access the “Date and Time” settings link found at the bottom of the pop-up window.
  • From there, you can easily observe and personalize the time zone settings.
• For Android:
  • Press the “Menu” button on your Android device, then tap “Settings”.
  • Scroll down to the bottom of the Settings menu and tap “Date & Time”.
  • Tap the box next to “Automatic” to uncheck it.
  • Tap “Select Time Zone” to view a list of time zones.
  • Scroll down the list and tap a location in the desired time zone.
• For iOS:
  • Open the Settings app.
  • Go to Privacy & Security > Location Services > System Services.
  • Turn on the “Setting Time Zone” option.
• For macOS:
  • Open the Date & Time settings.
  • Turn off the option to set the time and date automatically, as well as the option to set the time zone automatically.
  • You can then set the time, date, and time zone manually.
• For Linux:
  • Use the “date” command to display the current timezone: date +”%Z %z”
  • Alternatively, use the “timedatectl” command to display the current timezone: timedatectl | grep “Time zone”.

2. Check Ticket Availability

If you encounter an error message suggesting that the tickets may be in the process of being purchased by another customer, it’s advisable to confirm the availability of tickets for the desired event. Follow these steps:

1. Open your web browser and go to the Ticketek Marketplace website.
2. Utilize the search feature or explore the events to locate the specific event you’re interested in.
3. Click on the event to access the available ticket listings.
4. On the event page, you’ll find a comprehensive list of available tickets, including seating options and prices. The availability status for each listing will be prominently displayed.
5. Verify the number of available tickets to ensure that it aligns with your requirements and preferences.

3. Refresh And Retry

If you encounter an error, it’s possible that it’s a temporary issue. To troubleshoot:

1. Refresh the page and attempt the transaction again.
2. If the problem persists, try using a different web browser or device. Test browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, Opera, etc.

This approach helps identify whether the issue is momentary or specific to your current browser or device.

4. Remove And Relist The Tickets

If you’re a seller facing this issue, consider removing and relisting the ticket to address any transaction conflicts. Follow these steps on Ticketek Marketplace:

1. Log in to your Ticketek Marketplace account with your credentials.
2. Go to the section where your current ticket listings are displayed, often found under “My Listings” or “Selling.”
3. Locate the specific ticket listing you want to address.
4. Click on the “Remove” or “Delete” option to take down the ticket listing from the marketplace.
5. After removing the listing, find the option to relist the ticket. This might involve creating a new listing for the same ticket or event.
6. Once you’ve recreated the ticket listing with updated information, proceed to publish or list the ticket for sale on Ticketek Marketplace.

5. Contact Ticketek Support

If you find that none of the aforementioned steps resolve the “unable to lock ticket” issue on Ticketek Marketplace, it’s advisable to seek assistance from Ticketek support. They can offer additional troubleshooting steps or help you in resolving the problem.

Dealing with the “unable to lock ticket” problem can be frustrating, but there are effective solutions. By checking your timezone settings, verifying ticket availability, refreshing and retrying, removing and relisting tickets, and reaching out to Ticketek support, you enhance the likelihood of successfully acquiring the tickets you desire. Don’t let this common issue impede your ticket-buying experience – follow the outlined steps in this guide to get closer to securing those sought-after tickets.

FAQs

Q: How much time does it typically take to address the “unable to lock ticket” problem?

A: The resolution time for the issue may vary based on specific circumstances. It is recommended to follow the troubleshooting steps outlined in this guide and contact Ticketek support if necessary.

Q: Is it possible to revert my timezone settings after fixing the problem?

A: Yes, once you have resolved the “unable to lock ticket” issue, you can revert your timezone settings to your preferred configuration.

Q: What should I do if the tickets I want are not in stock?

A: If the desired tickets are unavailable, you can explore alternative dates or events. Additionally, consider purchasing tickets from other reputable sources.